Return & Exchange Policy

1. Eligibility for Return/Exchange

We take great care to ensure that every saree is checked before dispatch.
Returns or exchanges are accepted only in case of:
a) Damaged product received
b) Wrong product delivered
Color variations may occur due to photography and lighting; these will not be considered as defects for return/exchange.

2. Return/Exchange Request

Customers must raise a return/exchange request within 48 hours of delivery by contacting us through our WhatsApp Business number: ‪+91 9061602046‬. Requests raised after 48 hours will not be accepted.

3. Condition of the Product

The saree must be unused, unwashed, and in the original packaging with tags intact.
Products showing signs of wear, damage, or alterations will not be eligible for return or exchange.

4. Return Shipping

In case of wrong or damaged product, we will arrange reverse pickup or reimburse the courier charges.
For any other approved reason, the customer will need to ship the saree back to us at their own cost.

5. Refunds/Exchanges
Once the returned product passes quality check, we will either:
Ship a replacement saree, OR Issue a refund to the original payment method (refund timeline: within 7–10 working days).

6. Non-Returnable Items
Customized sarees (e.g., with blouse stitching or fall/pico service) are not eligible for return/exchange.